GENERAL TERME AND CONDITIONS OF SALE
The www.ateliers-auguste.fr website (the "Site") devoted to e-commerce is edited by ATELIERS AUGUSTE SAS, a company with capital of 11541 euros which headquarters are located 8, rue de Turenne - 75004 Paris – France, registered in the « Registre du Commerce et des Sociétés de Paris » under the number 753 501 485 0001 9, phone 01 48 05 91 36; VAT number FR 74753501485.
All purchase orders on the Site are subject to these Terms and Conditions of Sale. These are likely to undertake changes and updates, the conditions applicable to the delivery of a product by a customer are those in effect at the date of the order.
These terms and conditions shall be construed according to, and governed by French Law; the parties moreover agree to submit to the exclusive jurisdiction of the French courts in any dispute or difference of any kind which may arise concerning the contract.
1 / CUSTOMER
The customer declares to be an adult individual and legally capable. The customer shall, at its first order on the website, open an account and fill out an order form containing certain mandatory fields so that its products purchase order can be taken into account by Ateliers Auguste.
It is stated that the Products are intended for the personal use of the User, without any direct connection with the occupation of the latter. As such, the attention of the user is particularly called to the fact that the same user can order a maximum of ten (10) Products of the same reference. If the order exceeds the amount referred to above, the order can not be accepted.
The information provided to Ateliers Auguste across the opening of the account or at each of its orders must be complete, accurate and up to date. Ateliers Auguste may, if necessary, ask the customer to confirm - by any means - this information and identity. On the website, Ateliers Auguste collects personal data. These data are required to process the order and may be provided in whole or in part to Ateliers Auguste providers involved in the execution of the order.
The customer is informed that these personal data are collected by an organization responsible for analysis, control and fight against fraud credit card. The site www.ateliers-auguste.fr has been declared to the CNIL (Commission Nationale Informatique et Liberties) under number 1616727v0 dated 21.09.2012. The personal data recorded on this site will be stored and used in accordance with the law n ° 78-17 of 6 January 1978 relating to data, files and freedoms. The customer has a right of access, modification, rectification, opposition and deletion of personal data. To exercise this right, the customer simply needs to send an email to: contact [@] ateliers-auguste.fr
2 / PRODUCTS
The products offered for sale are as described on the website. Ateliers Auguste take care and great accuracy in the description and presentation of their products, within the limits of technology and in accordance to the best industry standards.
However, the Customer acknowledges and accepts that it is possible that non-substantive errors may appear on the website. In such an event, in case of non-compliance of the product delivered with its description on the Site, Ateliers Auguste will correct this error, the consumer can either exercise his right of withdrawal, or implement ensuring compliance from Ateliers Auguste.
If the products ordered are no longer available, Ateliers Auguste inform the customer by e-mail as soon as possible and refund the purchase price that may have been invoiced on the credit card.
3 / ORDERS
Taking orders on the Website is subject to compliance with the procedure established by Ateliers Auguste materialized by a succession of screen pages indicating the steps the customer must follow to validate his order.
The customer will have the option before final validation of the order, to check the details thereof and the total price, and correct any errors before confirming it to express its acceptance.
Checking the order:
Ateliers Auguste will be entitled to refuse any order placed by a customer with whom there is a dispute over payment of a previous order and all orders that do not comply with these conditions of sale. In this case, Ateliers Auguste inform the customer by phone or email.
In the event the customer do not proceed to the correction of wrong information’s, Ateliers Auguste reserve the right not to process the order.
Confirmation of the order:
Once the order is validated by the customer, Ateliers Auguste acknowledge receipt by e-mail to the address provided by the customer. To this end, the customer formally accepts the use of email for confirmation Ateliers Auguste content of the order.
This confirmation email contains all the information provided by the customer and the price and terms of payment with indication, where appropriate, of the reservations or difficulties which may arise from the order. In addition, the customer will receive, upon delivery, for each product, the written confirmation of the purchase price and shipping costs charged to.
It is recommended, for orders placed on the website that the client retains copies (electronic and / or paper) of the order.
4 / PRICES AND TERMS OF PAYMENT
The prices displayed on the website are quoted in Euros, pounds and Dollars. Prices include all taxes for Europe(VAT), and shipping costs for all the world (for more than 200 euros). Prices charged to customers are those in effect at the date of the order.
For customers residing outside the territory of the European Union and the Dom-Tom,the prices are to be understood "made right unacknowledged" (or DDU "Delivered Duty Unpaid"), Ateliers Auguste being physically unable to communicate accurate information to customers on the total expenses on fees and formalities of Customs import duties applicable in the country where delivery is requested. The payment of these fees may be required at the entrance of the ordered products in the territory of delivery.
It is the sole responsibility of the customers, which they accept. Refusal of payment by the customer of customs charges causes the cancellation of the order and refund. Transport costs and customs clearance if any, paid by Ateliers Auguste to recall the order will be deducted from the amount refunded. Payment of the total price of the products and shipping is by credit card. The customer must be the holder of the credit card used.
Customer accesses to a provided space which is managed by a bank, which ensures the security and recording of the order payment. Payments by check are not accepted. In the event that for any reason whatsoever (opposition, refusal of issuing center ...), the transfer of money owed by the customer proves impossible, the order will not be saved by Ateliers Auguste. Ateliers Auguste will be entitled to cancel any order if the client's IP address is domiciled in a country different from the delivery address.
In the event of unavailability of a product after placing the order, the Customer will be notified by email or by phone. It has the option to request repayment of the sums or exchange the product. Refunds will be made within 30 days.
5 / DELIVERY
Ateliers Auguste make their best efforts to ensure that the order is shipped within an average of one (1) to five (5) working days from the day following the validation by the buyer of his order.
Following the shipment Ateliers Auguste, the delivery time will be three (2) to three (3) days for shipments in Collisimo in France. The package is placed in the mailbox of the recipient. If the package can not contain a notice of pending is filed. The buyer no longer has to withdraw his parcel post office within one 5 days.
Delivery is made to the delivery address specified by the customer, provided that it must be the home address of the customer or any other person of his choice. Delivery can be performed either in hotels or PO boxes.
The Customer will have the opportunity to follow its package through tracking number which will be sent by email by Coliposte when sending the order.
If delivery is requested outside of the European Union, Ateliers Auguste will accept to deliver the product, but the customer will have to bear all possible duties, taxes and other official charges as well as costs of accomplishment customs formalities payable upon import of products in the country where delivery is requested.
So that these deadlines are met, the customer must ensure that you have provided accurate and complete information regarding the delivery address (such as, for example: street number, building, stairs, access codes , names and / or numbers intercom, etc.).. Inaccurate information may result in additional time for delivery or forwarding.
Outside the territory of the European Union, it is reminded that the clients accepts that the delivery may be delayed until the formalities and customs fees have not been paid by the client. Refusal of payment by the customer of customs charges causes the cancellation of the order and refund. Transport costs and customs clearance if any, paid by Ateliers Auguste to recall the order will be deducted from the amount refunded.
Once the order is confirmed, it will not be possible for the Customer to change the delivery address. The total shipping of the ordered products will be shown on the website to the customer before he accepts the order and will be mentioned again in the confirmation email sent by Ateliers Auguste as well as in the delivery notes.
6 / THE RIGHT OF WITHDRAWAL
The customer has a right of withdrawal he can exercise without having to give any reasons, within thirty (30) days from the receipt of the products ordered.
To simplify the exercise of the right of withdrawal, Ateliers Auguste ask customers to contact customer service by e-mail: contact [@]ateliers-auguste.fr to inform a product return.
Products must be returned in perfect condition, complete and accompanied by a copy of the documents attached to the order, to the following address: ATELIERS AUGUSTE - 8 rue de Turenne - 75004 PARIS - FRANCE.
Products returned incomplete, damaged, soiled or damaged by the customer will not be refunded. The return costs and risks are supported by the customer. It is therefore advisable to keep proof of return, which implies that the products are returned with parcel tracking, or by any other means giving a certain date. Reimbursement of the full invoice price (excluding shipping charges) will be returned by crediting the credit card no later than thirty days following the date on which the right of withdrawal has been exercised.
7 / WARRANTIES
The client is asked to ensure that the product delivered matches its order. He may notify Ateliers Auguste by any means, including on the website under "My Account" or "Contact" then "Notify returned product" of any non-compliance of a product duly justified its order and information after Ateliers Auguste, return the product in question in perfect condition, complete (accessories, manuals, warranty ...) and accompanied by a copy of the documents attached to the order to the following address: ATELIERS AUGUSTE – 8 rue de Turenne - 75004 PARIS - FRANCE.
The customer will also be able to contact our customer service via e-mail: contact [@]ateliers-auguste.fr for further information.
For non-conforming products delivered by Ateliers Auguste at delivery addresses outside the territory of the European Union, the customer undertakes to notify-by any means-customs services it is a return of non-conforming products.
If possible exchange of the returned product, a refund of the total price charged (price of non-compliant products and shipping) and shipping costs (to a maximum of 20 €) will be made by credit card bank no later than thirty (30) days following receipt by the Ateliers Auguste returned products.
Legal guarantees :
Notwithstanding the terms of any specific warranty to the customer with the product delivered, Ateliers Auguste products sold on the Site are subject to the following statutory warranties:
Article L.211-4 of the Consumer Code: "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or carried out under its responsibility. '
Article L.211-5 of the Consumer Code: "To comply with the contract, the property must: 1. Be suitable for the purpose usually associated with such a product and, where applicable: - Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model; - Have the qualities that a buyer might reasonably expect based on public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2. Or have the features defined by mutual agreement between the parties or be suitable for any particular purpose for which the buyer made known to the seller and which the latter accepted. '
Article L.211-12 of the Consumer Code: "The action resulting from the lack of conformity within two years from delivery of the goods. '
Article L.211-13 of the Consumer Code: "The provisions of this section shall not deprive the buyer of the right to bring an action resulting from latent defects as resulting articles 1641 to 1649 of the Civil Code or any other action in contract or tort which is recognized by law. '
Article 1641 of the Civil Code: "The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would have not acquired, or would have paid a lower price if he had known. " First paragraph
Article 1648 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect. '
In the case of a dispute, the buyer may use a free mediation with la Fédération du commerce et de la distribution on https://mediateur.fcd.fr